FAQ
Straight answers, including where the product falls short today.
- Do I need to know how to code?
- No. Installing the widget is copy-pasting one script tag. If your site is on WordPress or Shopify, there's a specific field for this in the theme editor — see the installation guide. If you'd rather not do even that, Techvea can set it up for you — see Services in the nav.
- Where does my AI key get stored?
- In our database, encrypted with AES-256-GCM. It's decrypted only in-memory, server-side, at the moment a request needs to call your AI provider — it's never sent to the browser and never shown again after you save it.
- Can I see what my AI usage is costing me?
- Not inside the Techvea dashboard today — you'd check your AI provider's own dashboard (OpenAI, Google AI Studio, or Anthropic Console), since the API calls are billed directly to your account with them, not through us.
- What happens if my AI provider has an outage?
- The widget will show an error message to visitors ('Service temporarily unavailable') rather than hang indefinitely. It doesn't automatically fail over to a different provider.
- Does the Support Bot know about my whole website?
- No — only what you paste into the knowledge base field in your dashboard. It doesn't crawl your site, read your product catalog, or search the internet.
- Can visitors break out of the widget's intended use — ask it something unrelated?
- Yes, this is a known limitation of any AI chat interface. The system prompt instructs the model to stay on-topic and say it doesn't know rather than answer off-topic questions, but a determined user can sometimes get an off-topic response. We don't currently have additional guardrails beyond prompt instructions.
- Is there a mobile app?
- No. The widget is a script that runs in any browser, including mobile browsers — there's no separate app to install.
- Can I customize the questions the Lead Qualifier asks?
- Not yet — the current version asks a fixed set of fields (name, email, phone, business type, revenue range, and problem description). Custom question sets aren't available today.
- Do you offer a free trial?
- Not currently — no setup fee either way, described on the pricing page. If none of the fixed plans fit, the 'Build your own' option on the pricing page lets you pick your own widget count and conversation volume instead. If you're unsure it's a fit, write to us before signing up and we'll tell you honestly.
- What if I want to cancel?
- Plans have no lock-in contract — cancel anytime and you keep access through the end of the period you've already paid for.
Question not answered here? Write to us.