Terms
Last updated: October 2026
What you get
A widget (or widgets, depending on your plan) installed on your site via a script tag, configured to your branding, and connected to the AI provider of your choice using your own API key. There's no setup fee — you're billed a flat monthly rate for the plan you choose.
Your AI provider costs
You're billed by your AI provider directly for usage — not by us. We don't mark up, control, or refund AI provider charges. Set a spend limit in your provider's dashboard if that matters to you.
Payments and cancellation
Every new account gets 7 days of the Growth plan free with no card, and then a limited Free plan, and the free tools and demo need no payment at all. Because you can try before you pay, payments for paid plans, AI credits and one-time services are final and are not refunded. You can cancel a paid plan at any time; cancelling stops future charges and your plan stays active until the end of the period you already paid. Your AI provider's charges are between you and them and are not refundable by us. Nothing here limits rights that the law gives you and that cannot be waived.
Founding price
The first 50 paying customers keep the price they signed up at for as long as they stay subscribed to the same plan. Prices for later customers may be higher.
Cancellation
Plans can be cancelled anytime, with no lock-in contract. You keep access through the end of the period you've already paid for.
Acceptable use
Don't use the widgets to collect data unlawfully, to harass or deceive site visitors, or in a way that violates your AI provider's own usage policies. We can suspend an account that we determine, in good faith, is being used this way.
Our software and your rights to it
The Techvea software, the chat widget, the dashboard, the design and the documentation are owned by Techvea and protected by copyright. Your plan gives you the right to use them as described on the pricing page, nothing more. You may not copy, modify, resell, host or redistribute them, reverse engineer them, scrape our service to rebuild it, or use any of it to build or train a competing product. The chat widget may only be loaded through your own Widget ID. We may suspend an account that breaks these rules and will take action against copies.
Uptime and support
We don't offer a formal SLA or guaranteed uptime percentage. Support is written-only, via email, typically answered within 24 hours on business days — not by phone or video call.
Changes to the service
We may update or change these widgets over time. If a change would materially reduce what your plan includes, we'll tell you in writing before it takes effect.
Our software and your Widget ID
The Techvea widget script, dashboard and API are our software. You may load the widget on your own websites using your own Widget ID. You may not copy, resell or redistribute the script, use another customer's Widget ID, reverse-engineer the service, or send automated traffic to it beyond normal use of your own widget. We may suspend an account that does.
Questions
Write to us through the contact page.