Product

Support Bot

A chat widget that answers customer questions using a knowledge base you write — not the open internet. It keeps a conversation history per visitor and is instructed to say it doesn't know rather than make something up.

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Included in every plan, configure it yourself. Want it done for you instead? See this as a service.

How it works

  1. 1

    You write the knowledge base

    Paste in your FAQs, policies, and product details as plain text in your dashboard. That's the only source of truth the bot draws from.

  2. 2

    Visitor asks a question

    The bot sends the question plus your knowledge base and system prompt to your chosen AI provider, and keeps up to the last 20 messages of context per session.

  3. 3

    You review transcripts

    Every conversation is saved and visible in your dashboard, so you can see what visitors are actually asking and refine the knowledge base over time.

Who it's for

  • E-commerce sites fielding the same shipping/returns questions repeatedly
  • SaaS products that want instant answers without a full support team
  • Service businesses whose FAQ page visitors never actually read
  • Anyone who wants a paper trail of what customers are asking

What it doesn't do

It only knows what's in the knowledge base you give it — it doesn't browse your site, your docs, or the internet on its own.
It can't take actions like process a refund or update an order — it answers questions, it doesn't perform transactions.
Long or messy knowledge bases can produce vague answers. Answer quality tracks the quality and specificity of what you paste in.
It's not a replacement for a human on anything sensitive — billing disputes, complaints, or anything requiring judgment should still route to a person.

Ready to see it on your own site?

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