Service
Support Bot, set up for you
Same widget as the self-serve product — a chatbot that answers customer questions from your own docs. Here, Techvea builds the knowledge base for you: pulling from your existing FAQ, docs, or policies, structuring it, and testing the bot's answers before it goes live.
Setup
We build the knowledge base and launch it
$497 one-time
- Knowledge base built from your existing FAQ/docs/policies
- Branding matched to your site
- Answers tested against real customer questions
- 3-day delivery
- Requires an active Support Bot plan (see Pricing)
Managed
We keep the knowledge base current
$199 /mo
- Everything in Setup
- Knowledge base updated as your policies/products change
- Monthly review of conversations for gaps or wrong answers
- Priority written support
- Cancel anytime
Custom
Something Setup/Managed doesn't cover
Quote
- Knowledge base sourced from a large existing document set
- Multiple widgets across several sites or brands
- Non-standard escalation or handoff rules
- Priced after a short conversation about scope
How this relates to the product
This is the same widget you can also configure yourself for a flat monthly platform fee — see Pricing. The service fee above covers Techvea's setup/management time on top of that; it isn't a replacement for the platform subscription.