Techvea vs Zendesk
Zendesk
The enterprise helpdesk standard, with AI agents as an add-on. This page sets out what each costs and does, including where Zendesk is the better choice.
What it costs
- Techvea Starterplan plus your own AI usage$34 /mo
- Chatbasecredit plan, extra credits included$150 /mo
- Crispplan that covers this volume$295+ /mo
- Intercom Fin$0.99 per resolved chat + 1 seat$1,019 /mo
- Zendesk1 agent + per-resolution fees$1,796 /mo
- TidioAI pricing is custom beyond 50 chatsAsk sales /mo
At this volume you would pay about $116 less per month than the cheapest of the others.
Estimates from each company's public prices on 8 October 2026, assuming about 4 messages per chat and about half a cent of your own AI cost per chat. Your real bill depends on the AI model you choose. Prices change; check each company's site.
Features side by side
| Feature | Techvea | Zendesk |
|---|---|---|
| Answers from your own content, with source links | ||
| Bring your own AI key (no markup) | ||
| Predictable flat monthly price | ||
| Build the knowledge base from your website address | ||
| Live chat with a person when the AI can't help | ||
| Built-in ticket inbox | ||
| Order and stock lookup (Shopify, WooCommerce) | Growth and up. WooCommerce orders and stock, Shopify stock (Shopify order status needs an older store token) | |
| Custom actions that call your own API | ||
| Ready-made integrations | 19 tools plus webhooks | |
| Chat window in many languages, replies in any | ||
| Right-to-left languages (Arabic, Urdu) | ||
| Business hours and away message | ||
| Learns from questions it could not answer | ||
| Analytics and full response log | Advanced on Growth and up | |
| Remove the vendor's branding as part of a plan | Growth and up | |
| Delete old conversations automatically | ||
| Free WordPress plugin | ||
| WhatsApp, Messenger, Instagram, email | Telegram, WhatsApp, SMS and email to ticket. No Messenger or Instagram messaging | |
| Voice and phone line | Voice in the chat, and phone calls through your own Twilio number (Growth and up) | |
| Public help center | Starter and up | |
| Suggested replies for your team | Growth and up | |
| Automation rules and reply-time goals | Growth and up | |
| Public API and activity log | Growth and up | |
| Workflow builder (when, if, then) | Growth and up | |
| Knowledge from Notion and Google Docs | ||
| Visitors can send photos and files | ||
| JavaScript API for your website | ||
| Single sign-on (SSO) | Agency plan | |
| HIPAA agreement | Not offered |
Where Techvea is better
- Roughly 20 times cheaper for the same 1,000 AI chats
- Live in minutes instead of a multi-week rollout
- You can see and cap the AI cost because it is your own key
- No per-agent minimums for a small business
Where Zendesk is better
- 1,800+ integrations and an enormous ecosystem
- SSO, audit logs, compliance certifications and 80+ languages
- Built for large teams with complex routing
Pick Zendesk if you are a large company that needs compliance certifications, SSO and a vast integration catalog.
Read from Zendesk's public pricing page on 8 October 2026. Prices change and we are not affiliated with Zendesk. Its name and logo belong to Zendesk and are shown only to identify it. Check before you decide.